Forum Replies Created
Viewing 15 replies - 1 through 15 (of 206 total)
Hi there,
Thank you for your message.
At the moment, RTL is not officially supported in the CubeWP Posts Slider. However, we have already applied a fix for this specific issue when you contacted our support team earlier.
Please check your site now and let us know if everything is displaying correctly.
Thanks again for your patience and understanding.
Best regards,
CubeWP Support Team
hi
In the CubeWP Posts widget, when the posts slider is enabled, the slides don’t display correctly in RTL language.
Please guide me, thank you.
Hi Raph,
Thanks for reaching out. Please note that while it’s possible to create three different registration forms for separate user roles, currently the redirection feature supports only a single redirect URL.
At the moment, there isn’t an option to set different redirections for each form, but this feature is planned for future enhancements.
Best regards,
Customer Success Manager
I created 3 different registration form for 3 different user role, now I want to know how I can redirect them to a different page or URL. I don’t want the to be redirected on the same page after registering, it seems not efficient enough
Best Regards,
Raphael
Hi Raphael,
Thanks for getting back to us.
After further investigation, we were able to identify the root cause of the issue.
On the user dashboard, you have added a tab for “Add Listing.” When the Paid Submission option is enabled, the system checks if the user has an active pricing plan before allowing access to the dashboard. If the system detects a pricing plan URL (as in this case from the “Add Listing” tab), it automatically redirects the user to the Pricing Plan page.
This is expected behavior because the logic is:
If Paid Submission is enabled → System validates if a plan exists → If plan exists, redirect to Pricing Plan page. (On user dashboard it does exist actually as the add listing link is there)
Since the “Add Listing” tab is directly linked on the dashboard, the system triggers this check and performs the redirect.
To resolve this, please remove the Add Listing tab from the user dashboard. This will prevent the unnecessary redirect to the pricing plan page.
If you want to keep add listing at any cost and want system to redirect to the user dashboard besides of plan page just let us know, We can generate request to the developers and ask them to customize the system for you
best Regards,
Customer Success Manager
Hi Raphael,
Hope you are doing great.
Yes, we can see that you are already connected with our support team, and they are currently investigating this matter for you. Please hold on and you will be responded to shortly within the ticket.
From the initial review, it seems this issue may be related to a third-party conflict or custom work. Our team will confirm and guide you further once the investigation is complete.
Thank you for your patience and understanding.
Best regards,
Customer Success Manager
I’ve set the pricing plan the way it ought to be set and activated paid submission. The pricing plans I created are package plans, but it’s behaving like pay per post plans. After I had picked a plan, submitted a post listing and subscribed to a package, when I want to submit another listing I’m being redirected to pricing page again.
And again I can’t access the dashboard page, it also keep redirecting to pricing page. But when I deactivate the paid submission, I can access the dashboard.
Please, I need clarifications on this.
Thank you,
Raphael.
Hi,
Thank you for reaching out. We’ve redesigned the user dashboard layout because the previous version was not stable. The new layout was built to include additional features and provide a smoother experience for clients.
We strongly recommend continuing with the new design, as it’s bug-free and ensures no layout breakdowns.
Best regards,
Customer Success Manager
Hi,
We sincerely apologize for the delay in getting back to you. Could you please contact us at contact@cubewp.com
and share your site details? Once we have that information, we’ll investigate and fix the issue for you as soon as possible.
Thank you for your patience.
Hi,
We sincerely apologize for the delay in getting back to you. Could you please contact us at contact@cubewp.com
and share your site details? Once we have that information, we’ll investigate and fix the issue for you as soon as possible.
You may also provide details here and set it as private reply but it would be better on email to protect your data.
Thank you for your patience.
When I install the Staybnb theme and activate it, I receive a “Your file is not valid” error and am unable to access my dashboard. Suggestions?
Hi Nizami,
Thank you so much for reaching out, and we sincerely apologize for the delay in our response.
Could you please share your site details on our support portal? This is our official support channel, and our team is actively available there to assist you with any issues.
Looking forward to your response!
Best regards,
Team CubeWP
Hi featmia_jcastro,
We sincerely apologize for the inconvenience you’re facing, and we understand your frustration.
Please note that your site involves three key components: WordPress, the plugin, and the server—each with its own responsibilities. While our plugin helps you set up the site, migrating from one site to another falls under the server’s responsibility.
However, we’d like to highlight our Export & Import feature, which allows you to easily transfer data between sites. You can find this option by navigating to:
WordPress Dashboard > CubeWP > Import/Export
For further details, please review the following links:
Let us know if you need any additional assistance!
Best regards,
CubeWP Support Team
Viewing 15 replies - 1 through 15 (of 206 total)
Umer, I don’t want to sound rude because my true intentions here is to advance with my project. Your response about considering custom header with elementor it’s really concerning. I bought ClassifiedPro just days ago thinking that it could be the framework that we needed but I’m discovering some very disappointing issues like this one. Most of the best seller classified and listing themes today has this functionality already. On another topic the search form is very limited and restricted to deal with and to style it as well. This is one of the most critical areas of a listing website and having all these limitations as of today and mostly seeing that it’s could be a possible update in the future wow! It’s very very disappointing to the point that today we’re deciding to ask for a refund.