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trixxman
Participant
1 year, 6 months ago 1 Replies
Q:

Custom Fields Disappearing When Adding or Renaming Car Models (Classified Pro)

Hello everyone,

Please assist. Whenever I attempt to add new car model options or modify existing custom field names within the Classified Automotive Custom Fields group, I encounter a problem where several unrelated fields (such as “Year,” “Mileage,” “Fuel,” “Registration City,” and other car make-related fields) are unexpectedly deleted.

To avoid losing data, I’ve tried duplicating the fields before making any changes. Unfortunately, this hasn’t solved the problem because the duplicated fields do not appear in the highlights section of the ad detail page afterward.

I am looking for guidance on how to add or rename car models without causing loss of other custom fields, and also how to ensure that duplicated fields are visible in the ad detail page as expected.

Can anyone provide a solution or suggest troubleshooting steps to resolve this issue?

Thank you in advance for your help!

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Tagged:  automotive ads, classified ads, custom fields
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  • Umer Kharboot
    Participant
    1 year, 6 months ago

    Hello trixxman,

    Thank you for being a valued member of the CubeWP Community.

    We sincerely apologize for any inconvenience you are currently facing with our theme. We recognize the importance of promptly resolving this issue.

    Our team has made diligent efforts to replicate the problem on our end, but unfortunately, we have not been successful in reproducing it. To provide you with the most accurate and efficient support, we kindly request that you contact the Theme helpdesk with your site URL and admin login details.

    Alternatively, you can share a video with us here along with the wp-admin login details. This will allow us to thoroughly investigate the issue and provide you with a prompt response.

    Please note that when sharing your site URL and wp-admin login details, mark your reply as private so that only our support team can access this information.

    Thank you for your patience and cooperation.

    Best regards,

    CubeWP Support

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